Due to COVID-19, and short-staffed, we may not be able to accommodate last-minute changes for orders. If your order has been placed, and you want to cancel your order there is a $45 cancellation fee regardless if your package has shipped out or not as our Virtual Terminal Merchant charges us for cancellation orders. We ask you to please allow 2 business working days to receive your tracking information and you should check your spam or junk mail if it has not arrived to your inbox. You can email our Customer Service at firstname.lastname@example.org Monday to Friday or you can send a text message to our mobile at 1-647-867-6180 Monday to Friday. Thank you for your understanding.